96xbet Privacy Policy

0 Introduction

96xbet (referred to hereinafter as "we", "us", or "the platform") operates a safe and trusted online entertainment platform for users in Bangladesh. This privacy policy describes what personal information we collect when you use the 96xbet website and services, the purposes for which it is used, how long it is retained, and how it is kept secure.

By using 96xbet's services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. This policy may be updated from time to time — if changes are made, we will note the updated date on the page.

1 Information We Collect

96xbet may collect the following types of information:

1.1 Information You Provide Directly

• Your name, date of birth, and contact details (email address) provided at the time of registration.
• Details of your national identity card or equivalent identity document for account verification.
• Financial transaction information: records of deposits and withdrawals made via bKash, Nagad, Rocket, Upay, or bank transfer.
• Any information shared when contacting our support team via live chat or email.

1.2 Automatically Collected Information

• IP address, browser type and version, operating system.
• List of pages visited on the site, time spent on each page, click patterns, and referrer URL.
• Session data collected through cookies and similar tracking technologies.
• Device type and unique device identifier.

1.3 Information Received from Third Parties

• Transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay, banks).
• Information received from identity verification service providers, as part of our KYC process.
• Risk-related information received from fraud prevention and security service providers.

2 How We Use Your Information

96xbet uses your information for the following legitimate purposes:

• Account Management: To create, verify, maintain, and secure your account.
• Service Delivery: To keep betting, gaming, and promotional features running and to process transactions.
• Identity and Age Verification: To prevent anyone under 21 from using the platform.
• Customer Support: To resolve your questions and complaints, and to manage live chat and email support.
• Security and Fraud Prevention: To detect and prevent suspicious activity and to keep accounts secure.
• Legal Compliance: To comply with anti-money laundering (AML) regulations and related requirements.
• Service Improvement: To analyze user behavior and improve site performance and usability.
• Communications: To inform you of policy changes, security updates, or important account-related information.

We do not use your information for purposes beyond those stated above. Your prior consent is obtained for any marketing communications.

3 Data Storage and Security

3.1 Security Measures

96xbet uses industry-standard technology to keep your personal and financial information secure:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Encryption of data at rest.
• Regular security audits and vulnerability assessments.
• Strict access controls — only authorized personnel can access information on a need-to-know basis.
• Two-Factor Authentication support.

3.2 Data Retention Period

We retain your information for as long as your account remains active or as needed to provide our services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

Once the need to retain information has passed, it is securely deleted or irreversibly anonymised.

4 Data Sharing and Disclosure

96xbet never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with trusted third parties who assist with payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, fraud prevention, and customer service management. These partners are required to use data only as directed by us and are bound by data protection agreements.

4.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from a government authority, or applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred — however, the new controller will be required to uphold the standards of this privacy policy.

4.4 With Your Consent

For any sharing of information outside the categories above, we will obtain your explicit consent beforehand.

5 Cookies and Tracking Technologies

The 96xbet website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for managing login sessions and security. The site cannot function properly without them.
• Functional Cookies: Used to remember your preferences (language, game settings).
• Analytics Cookies: Help improve our services by collecting usage statistics about the site.

5.2 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Please note that disabling essential cookies may affect some core functionality of the site.

6 Your Rights

As a 96xbet user, you have the following rights over your own information:

• Right to Know: The right to know what information we hold about you and how it is used.
• Right of Access: The right to request a copy of the personal information stored in your account.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Right to Restrict Processing: The right to request temporary suspension of the processing of your information in certain cases.
• Right to Object to Marketing: The right to stop receiving marketing messages at any time.

To exercise these rights, please contact us at the email address listed in the contact section below. We will process your request within a reasonable time.

7 Privacy of Minors

96xbet's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified during the registration process. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

If you believe a minor is using 96xbet, please contact us.

8 Third-Party Links and Services

The 96xbet platform is integrated with game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) and payment processors. These third-party services have their own privacy policies, for which we are not responsible.

We recommend that you read the privacy policy of any third-party service before using it.

9 Policy Changes

96xbet reserves the right to update this privacy policy at any time. For significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify registered users by email where necessary.
• Display a notice on the site for material changes.

Continued use of the service after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

10 Contact Us

For any questions, requests, or complaints regarding the privacy policy, please get in touch with us. Our privacy team will respond to your request as quickly as possible.

For more information, visit our About Us page or the FAQ section. For responsible gaming guidelines, read the Responsible Gaming page.